FAQs

I’m using Kenko as a patient

An organisation will create a Patient @ Home mobile app user to provide you access to Kenko as a patient. Future versions will allow individual use however currently all patient users are via a health organisation.

Your data is stored in an Amazon Web Services data centre and in most cases this is in your country of residence. Sensitive data is encrypted in the database at rest and only organisations you are associated with can see this data via our Clinician Cloud – you can read more in our privacy & security.

You can download the Patient @ Home mobile app via Apple App Store or Google Play Store (available early 2025) – note as above a healthcare organisation will need to issue you a patient user login and you will need the appropriate bluetooth medical devices.

Yes, Kenko is available in 14 countries, including Australia, Cambodia, Canada, Fiji, India, Indonesia, Japan, New Zealand, Papua New Guinea, Philippines, Singapore, Thailand, the United States, and Vietnam. We can host your instance in any AWS data centre / region to ensure HIPAA. Alternatively we can also connect to your own hosted database.

We have various pricing models depending on your use case and setting; i.e. Intermittent / Ad hoc or Continuous patient monitoring in public or private hospital, on-going (i.e. chronic or aged-care), regional care, GP etc; all are based on a standard fixed fee structure that can be paid monthly or annually. View our Pricing Guide and contact us to discuss; we can tailor to suit.

Kenko follows HIPAA compliance at a code / platform level and uses only AWS HIPAA compliant services, read more here.

Kenko supports TGA/FDA approved medical grade bluetooth devices from a variety of manufactures currently including A&D Medical, Viatom and Vivalink.

We are also integrated with Apple HealthKit.

These devices and integrations gather data for Blood Pressure, Weight, Oxygen, ECG, Temperature, Steps/Activity and more.

We can integrate with other device manufacturers and monitoring needs on request.

As a fallback we also allow manual entry for each of these health data points by patients where bluetooth devices are not available or if manual existing devices are preferred; manual readings are highlighted as MANUAL in our Clinician Cloud.

Want us to order your devices? Download our Device Order Form (pages 2-3).

Yes, Kenko provides organisations with secure access to your organisations own patient data via a FHIR API for integration with other internal software such as EMR/EHR’s. We can also complete this as a custom integration for you at a cost.